PinkChat — Privacy Policy

1. Information We Collect

To provide you with a seamless and engaging experience, we collect information across three main categories: data you provide directly, data we collect automatically, and data we access via device permissions.

1.1 Information You Provide

• Account Credentials: When you register, we collect essential details such as your username, date of birth (for age verification), gender, and geographic region.
• Third-Party Login Data: If you choose to log in via third-party services (like Google or Facebook), we receive profile information permitted by that provider, such as your display name and profile picture.
• Profile & UGC (User-Generated Content): Any additional information you choose to share, including your bio, tags, photos, videos, and messages sent to other users.
• Support Inquiries: Information you provide when you contact our support team, including your email address and the contents of your message.

1.2 Information Collected Automatically

• Usage & Interaction Data: We track how you interact with PinkChat, such as your connection logs, features used, and matching history, to improve our algorithms and ensure platform safety.
• Device Information: We collect hardware model, operating system version, unique device identifiers (e.g., Android Ad ID), IP address, network type, and language settings.
• Cookies & Tracking Technologies: We use cookies and similar tracking technologies to recognize your device, remember your preferences, and analyze app performance. You can control cookie preferences through your device settings.

1.3 Device Permissions (Explicit Consent Required)

To enable PinkChat's core social features, we may request access to specific device components. These permissions are always optional and require your explicit, in-app approval. You can revoke them at any time via your device settings:

• Camera: Used strictly for taking profile photos and enabling real-time video chat functionality.
• Microphone: Used for voice messaging and audio during video chats.
• Location (GPS): Used only if you opt-in, to display nearby users and enable location-based matching. We do not track your background location when the app is closed.
• Photo Library: Used to allow you to upload existing photos to your profile or send them in chats.

2. How We Use Your Information

We process your data only when we have a legitimate basis to do so. Our primary purposes include:

• Providing the Service: Operating PinkChat, creating your account, facilitating video chats, and enabling location-based matching.
• Personalization: Tailoring the content, profiles, and recommendations you see based on your preferences and usage patterns.
• Safety & Security: Moderating content (via automated tools and human review) to prevent fraud, enforce our Child Safety Policy, identify abusive behavior, and protect our community.
• Advertising Identifiers: Where applicable, we may use the Android Advertising ID (GAID) for analytics, improving user experience, fraud prevention, and personalizing your in-app experience, in accordance with your device settings and applicable platform requirements. We do not use these identifiers to serve third-party ads inside the app or to engage in cross-context behavioral advertising.
• Communication: Sending you essential service updates, security alerts, and responding to your customer support requests.
• Legal Compliance: Complying with applicable laws, regulations, and valid law enforcement requests.
• Marketing Communications (If Applicable): Where permitted by applicable law and based on an appropriate legal basis, we may use your contact details to send marketing and promotional communications, including product updates, new feature announcements, personalized recommendations, and special offers.

You may opt out of marketing communications at any time using the channel-specific method provided in the message (e.g., an "Unsubscribe" link in marketing emails) or by contacting us at help@pinkchat.app. Opting out will not affect service-related communications necessary to operate and secure your account.

If we offer promotional SMS/text messages in the future, we will provide opt-out instructions in the SMS message and you can opt out by following those instructions or by contacting help@pinkchat.app.

3. How We Share Your Information

We do not sell your personal information. We only share your data under the following controlled circumstances:

• With Other Users: Information you willingly place on your public profile (e.g., username, bio, photos) is visible to the PinkChat community. Please exercise caution when sharing sensitive information.
• With Service Providers: We partner with trusted third-party vendors who assist us with cloud hosting, data analytics, content moderation, and customer support. These partners are legally bound by strict confidentiality agreements and may only use your data as directed by PinkChat.
• For Legal & Safety Reasons: We will disclose your information if reasonably necessary to: (a) comply with a valid legal process, subpoena, or government request; (b) enforce our Terms of Use and policies; (c) address fraud, security, or technical issues; or (d) protect the rights, property, or safety of PinkChat, our users, or the public (including mandatory reporting of CSAM to organizations like NCMEC).
• Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change in ownership.

4. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

4.1 Account Deletion

You have the right to request the deletion of your account and associated personal data at any time. You can do this by:

1. Using the "Delete Account" option within the PinkChat app settings.
2. Sending a formal deletion request to help@pinkchat.app.

4.2 After Deletion

Upon verification of your deletion request, we will permanently delete your account profile, credentials, and uploaded media within the timeframe mandated by applicable law (typically within 30 days).

Please note:

• Messages or content you have already sent to other users may remain on their devices.
• We may securely retain certain limited data (such as device identifiers or basic transaction records) for a longer period if required for legal compliance, tax purposes, or to prevent previously banned users from circumventing safety suspensions.
• Opt-Out Retention: We may retain a minimal record of your marketing opt-out preference (for example, a suppression-list entry) to ensure we honor your request and avoid sending further marketing communications.

5. Global Privacy Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data.

5.1 For EEA and UK Users (GDPR)

If you are located in the European Economic Area (EEA) or the UK, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your personal data (the "right to be forgotten").
• Restrict or object to certain types of processing.
• Data portability — receive a copy of your data in a machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us at help@pinkchat.app. If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local Data Protection Authority.

5.2 For California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act, California residents have the right to:

• Know what categories of personal information we collect and how it is used.
• Request the deletion of personal information.
• Opt-out of the "sale" or "sharing" of personal information (PinkChat does not sell your personal information).
• Not be discriminated against for exercising these rights.

6. Children's Privacy

PinkChat is strictly an adult-only platform. You must be at least 18 years old to use the Service.

We do not knowingly collect, solicit, or maintain personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to permanently delete that data and terminate the associated account. If you believe we might have any information from or about a minor, please contact us immediately at help@pinkchat.app.

7. Security

We implement robust administrative, technical, and physical security measures—including encryption and secure server infrastructure—designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please understand that no internet transmission or electronic storage system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. If we make material changes, we will notify you via a prominent notice within the PinkChat app or by sending an email before the changes take effect. Your continued use of the Service after the effective date of the revised Policy indicates your acceptance of the updated terms.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, we are here to help. Please contact our Privacy Team at:

• Email: help@pinkchat.app